Hotels & Hospitality

Make guest service effortless for your hospitality team

Hotel guests expect instant support. Front-desk staff spend hours repeating checkout times, breakfast hours, and gym policies. SpeakSense trains on your guest directories, restaurant menus, and spa guides to answer repetitive questions instantly 24/7 — and drive more ancillary revenue.

Start free → no credit card required See demo

Zero out repetitive front-desk and WiFi lookup questions

Promote spa bookings & room service with instant menu links

Fewer queues at reception for busy hospitality teams

Grand Plaza — Digital Concierge

From Grand Plaza — Digital Concierge

Ask anything about your stay…

↑

Make your own Speaker at speaksense.ai

Trusted by boutique hotels, resort properties, and global hospitality networks

MicrosoftMITRomspen Investment CorporationNational Bank FinancialPolar LabsCitco Fund ServicesDeloitteMIT Sloan School of ManagementTropiques Nord CondominiumsAirbnb superhostsHilton Hotels MicrosoftMITRomspen Investment CorporationNational Bank FinancialPolar LabsCitco Fund ServicesDeloitteMIT Sloan School of ManagementTropiques Nord CondominiumsAirbnb superhostsHilton Hotels

The Friction

Routine guest questions strain your reception staff and slow service

Routine Guest Services

Front desk doors stay revolving with WiFi and checkout questions

"What is the Wi-Fi password?" "What time is checkout?" "Where is the ice machine?" Front desk staff spend up to 40% of their workday dealing with standard lookup requests instead of handling arrivals, room changes, and high-value VIP services.

Missed spa and room service ancillary revenue

Guests want to book spa treatments or order room service, but they don't want to call the front desk or wait on hold. This friction results in lost revenue opportunities because they default to ordering on local third-party food delivery apps.

Hospitality Operations

Print in-room directories are completely ignored

You spent thousands printing gorgeous binders and onboarding guides, but guests rarely open them. Instead of browsing page-turners, guests default to calling down to reception for every minor detail.

Conference attendees overload guest services

Corporate events and conference schedules create sudden waves of questions: "Where is Salon B?" "What is the Wi-Fi code for attendees?" "Where is the registration desk?" Answering these consumes your team's operational bandwidth.

Staff burnout makes retaining great talent difficult

Hotel receptionists face high pressure and constant micro-interruptions. Eliminating the friction of repetitive lookup questions protects their time, keeping your staff happier and focused on welcoming guests.

How It Works

Your hotel directories and services, instantly online 24/7

01 — Onboard

Upload your hotel guides

Drop in your room directories, room service digital menus, spa packages, conference schedule PDF sheets, and check-in/out policies. Your custom Concierge learns your specific rules and offerings.

02 — Deploy

Deploy instantly via QR code

Put QR codes on bedside tables, keycard folders, or event banners. Guests scan and chat instantly via SMS or mobile web without downloading any apps or logging in.

03 — Optimize

Turn questions into ancillary sales

Instantly route guest interest to booking engines. If a guest asks about massages, the Concierge provides the opening times and the direct booking link, driving more revenue for your spa and dining rooms.

Daily Guest Inquiries

The questions guests ask, answered instantly

SpeakSense handles the full spectrum of hospitality questions using your approved directory.

Q"Can I get a late checkout at 12 PM?"

A"Standard checkout is at 11 AM. However, based on today's availability, late checkout is available until 1 PM for a fee of $40. Would you like me to request this checkout extension for you?"

Q"Where can I see the room service menu?"

A"You can view our full Room Service Menu and order directly here: [digital-menu-link]. Breakfast is served from 6:30 AM to 11 AM, and all-day dining is available until 11 PM."

Q"What are the spa treatments and hours?"

A"The Plaza Spa is open daily from 9 AM to 9 PM. We offer massages, facials, and body wraps. You can view our treatments and book directly here: [spa-bookings-link]."

Q"Where is the conference center Room C?"

A"Room C is located on the 2nd Floor. Take the main elevator up, turn right, and it will be at the end of the conference wing gallery. The Corporate Event Wi-Fi is: `PlazaCon2026`."

Ancillary Revenue & Analytics

Turn guest questions into operational insights

Track guest questions in real-time. Understand what services are in demand, log popular room service searches, and capture spa booking peaks to dynamically optimize staff scheduling and revenue promotions.

94%

Direct digital answers without front desk routing

30%

Increase in spa & local dining upsell inquiries

40%

Reduction in front-desk call and lookup volume

Analytics & Revenue Hub ● Live

Real-time guest intent tracking

Room Service Directory Lookups

84% of rooms logged

Spa Treatments Click-Throughs

142 bookings initiated

Checkout / Extended Stay Queries

42 extensions approved

Conference Room Wayfinding

280 directions requested

Audience

Tailored for hospitality operations of all sizes

🏨

Boutique & Luxury Hotels

Provide 5-star digital concierge service without scaling front-desk headcount. Upsell guests on spa services, specialty dining, and room amenities.

🏖️

Resorts & Vacation Properties

Resort properties cover large areas. Answer pool, beach locker, towel rental, activity guides, and restaurant questions instantly.

🤝

Conference & Business Hotels

Conference events have dynamic schedules. Guide corporate attendees on room maps, event sessions, registration desks, and corporate Wi-Fi instantly.

✓

Any hospitality business looking to automate routine guest lookups

If your front desk team is overwhelmed with checkout queries, baggage storage, breakfast menus, or Wi-Fi passwords, SpeakSense automates that routine support completely.

Hospitality Automation

Bring your guest operations onto complete auto-pilot

Provide your hotel with an AI digital concierge trained on your custom directories, room service options, and spa packages so guests get instant support, and front-desk staff get their time back.

Start free → no credit card required See it in action