Law Firms & Practice Groups

Answers for clients. Billable hours for you.

An assistant trained on your intake forms, billing policies, and client guides — so the phones quiet down and attorneys stay on casework.

Free to start · no credit card · get started →

Professional services — pick yours

Guide clients on intake, billing policies, and initial FAQs.

Routine questions burn non-billable hours

The phones

Intake checks on repeat

"Where's the intake form?" "What does the consultation include?" Legal assistants lose up to 45% of their day to the same ten questions.

The attorneys

Non-billable clarification calls

Trust accounts, billing procedures, glossary terms — partner time that never reaches an invoice.

The deliverables

Guides clients don't read

Intake checklists and billing guides go out with every engagement letter. Clients call anyway.

One speaker for the whole engagement

Spin up an assistant for each phase — trained on the documents you already have.

What should I bring to the consultation?
Photo ID, the signed intake form, and any relevant contracts — the checklist is on p. 2 of the intake guide.
Intake-Guide.pdf

Phase 01 · Intake & consultation

Qualify it

Prospects get consultation prep, package details, and intake forms — without tying up the front desk.

How does the trust retainer work?
Funds sit in trust and bill monthly against invoices — full policy in the billing guide, §3.
Billing-Policy.pdf

Phase 02 · Active matters

Run it

Billing and procedure questions answer themselves — no non-billable callback loops.

How long do you retain our case files?
Seven years, per your engagement letter — you can request copies anytime through the portal.
Engagement-Letter.pdf

Phase 03 · Post-matter

Close it

Closed matters stay supported — without pulling attorneys back in.

Every client question reports back

See what clients ask, which policies confuse them, and where intake breaks down.

For your firm, that means:

Protected hours

Attorneys stay on casework

Routine intake and billing questions resolve themselves. Partner time goes to matters, not FAQs.

Cleaner intake

Fix confusion before it stalls a case

See which policy or checklist trips clients up — and tighten it before the next engagement.

app.speaksense.ai/insights
What clients askLast 30 days
Where's the client intake form?44
How does the trust retainer work?37
8 answers came up short — clarify §3 of the billing guide
What does the consultation include?29
What should I bring to my appointment?21
95% answered without an attorneyView report →

Legal Practice Augmentation

Ready to build?

Free to start · no credit card · your first speaker in minutes