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Property Operations & Management

Stop losing bookings and leases to unanswered questions

Guests and renters contact multiple properties at once. The first quality response wins. SpeakSense trains on your building's knowledge so every question gets an instant, accurate answer β€” 24/7.

Start free β†’ no credit card required See demo
Convert leads before competitors respond
Eliminate repetitive resident & guest calls
Concierge-level service without the overhead
4.9β˜… avg. guest review score
3Γ—
Faster lead-to-lease conversion
SpeakSense The Maple β€” Resident Services
SpeakSense From The Maple β€” Resident Services
SpeakSense
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Make your own Speaker at speaksense.ai

Trusted by property managers, landlords, Airbnb hosts, and hospitality teams

MicrosoftMITRomspen Investment CorporationNational Bank FinancialPolar LabsCitco Fund ServicesDeloitteMIT Sloan School of ManagementTropiques Nord CondominiumsAirbnb superhostsHilton Hotels MicrosoftMITRomspen Investment CorporationNational Bank FinancialPolar LabsCitco Fund ServicesDeloitteMIT Sloan School of ManagementTropiques Nord CondominiumsAirbnb superhostsHilton Hotels
Property Solutions

Choose your property segment to see tailored setups

SpeakSense has custom AI templates and configurations for different property operations.

🏒

Resident Management

For Condos, Apartments, HOAs, & Strata Boards. Automate handbook rules and visitor parking.
🏑

Vacation Rentals Active

For Airbnb, Vrbo, and Boutique Stays. Convert leads, eliminate Wi-Fi support, and guide guests.
πŸ›ŽοΈ

Hotels & Hospitality

For Hotels & Resorts. Handle checkout extensions, promote spa upsells, and digital dining guides.
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Student Housing

For Student Dorms & Campuses. Guide students during move-in week, log locks, and track dining schedules.
The Problem

Slow responses cost you bookings, leases, and reviews

Before they sign or book

The first quality response wins the booking or lease

Prospective guests and renters contact multiple properties simultaneously. Waiting hours to answer "Is parking included?" or "Can I move in next week?" means losing the lead to whoever responded first.

High-intent leads go cold while your inbox fills up

"Is it pet-friendly?" "Does it have late check-in?" "What's the cancellation policy?" These come from serious, ready-to-book people. Going unanswered for hours doesn't just frustrate β€” it loses the deal.

Once they're a resident or guest

Residents get stuck and frustrated outside office hours

Move-in questions, maintenance confusion, amenity bookings β€” they don't follow a 9-to-5 schedule. Without immediate answers, small issues become disproportionate frustration and bad reviews.

The same questions flood in every single day

"What's the WiFi?" "Where do guests park?" "How do I book the gym?" Your team answers this exact rotation on repeat β€” every move-in, every new tenant, every guest check-in, forever.

Different staff give different answers

When your operational knowledge lives across PDFs, email threads, and people's heads, inconsistency follows. Residents receive conflicting information β€” creating confusion, liability, and eroded trust.

How It Works

Your property knowledge, answering for you 24/7

Knowledge base Resident-Handbook-2024.pdf Amenity-Guide-Gym-Rooftop.pdf Move-In-Procedures.pdf Building-FAQs-and-Policies.pdf Maintenance-SOPs.pdf The Maple β€” Resident Services Welcome to The Maple! Ask me anything about your unit or building. How do I book the rooftop? Book via the resident portal under "Amenity Bookings". Daily 8am–10pm, max 4 hrs per booking. 📋 Amenity-Guide-Gym-Rooftop.pdf
01 β€” Upload

Upload your operational knowledge

Resident handbooks, building SOPs, amenity guides, leasing FAQs, maintenance procedures β€” your property's entire knowledge base becomes the foundation for instant, accurate answers.

themaple.com/unit-4a Unit 4A β€” The Maple Unit 4A β€” The Maple 2 bed Β· 2 bath Β· Floor 4 Β· Available Jun 1 $2,850 /month Parking Gym Rooftop Schedule a Tour β†’ Utilities included Β· Pet-friendly Β· Near transit Β· Concierge S Property Assistant Ask before you book Is parking included? Yes β€” Unit 4A includes one 📋 Lease-Info.pdf
02 β€” Answer

Answer every lead before they look elsewhere

Embed your Speaker on your listing, send a link via text, or share a QR code in the lobby. Prospects and residents get instant, property-specific answers at the exact moment they're ready to act.

Operational Intelligence ⚠ Move-in docs need clarity Questions by category 50 35 20 5 Move-in 51 Amenities Maint. Leasing Access Most asked questions Last 30 days 1 What are move-in procedures? 51Γ— 2 How do I book the gym? 38Γ— 3 Where do guests park? 29Γ— 4 What's the pet policy? 22Γ— 💡 Simplify your move-in docs Highest friction point in your ops
03 β€” Insight

See what residents and guests care about most

Every question is operational signal. SpeakSense shows you which policies confuse residents, where onboarding breaks down, and which leasing questions keep costing you leads β€” so you can fix them.

Example questions

Questions your team answers every single day

?
What's the WiFi password?
?
What are the move-in procedures?
?
How do I book the gym or rooftop?
?
Is the unit pet-friendly?
?
Where do guests park?
?
When is maintenance coming?
?
What time is checkout?
?
Is this unit still available?
Outcomes

What this changes for your operations

Higher booking & leasing conversion

Being first to respond wins. Prospects who get instant, accurate answers while they're actively deciding convert at dramatically higher rates than those who wait hours for a reply.

Dramatically fewer repetitive calls & emails

The same 20 questions account for the majority of your support volume. When residents and guests get instant answers themselves, that entire category of work disappears from your team's day.

Consistent answers across every channel & staff member

One centralized knowledge layer means every resident and guest gets the same accurate information β€” whether they ask via text, the building app, your website, or in person. No more conflicting answers.

Higher satisfaction & stronger reviews

Residents don't judge properties on perfection β€” they judge on responsiveness. When people feel heard and supported at any hour, satisfaction scores rise and reviews follow. Retention improves automatically.

Operational Intelligence Live insights
What residents & guests ask most
Last 30 days Β· All units
1
What are move-in procedures?
51Γ—
2
How do I book the gym?
38Γ—
3
Where do guests park?
29Γ—
4
What's the pet policy?
22Γ—
5
When is maintenance coming?
16Γ—
Where friction concentrates
By operational category
Move-in & onboarding38%
Amenities & bookings26%
Maintenance & access21%
Leasing & policies15%
156
Monthly queries
97%
Resolved instantly
4.9β˜…
Avg. review
Who it's for

Built for every type of property operation

🏒

Condo & multifamily property managers

Scale resident support across 10 or 1,000 units without growing your support team β€” and keep residents consistently satisfied

🏠

Landlords & independent rental operators

Stop being a full-time help desk for your tenants. Answer every question instantly β€” day or night β€” without it consuming your time

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Airbnb hosts & short-term rental operators

Instant responses win bookings, improve your response rate metric, and create the five-star guest experience that drives repeat stays and referrals

🏨

Hotels & boutique hospitality operators

Deliver concierge-level responsiveness at any scale β€” before guests call the front desk, while they're in-room, and after checkout

πŸ—οΈ

Property management companies

Standardize answers across your entire portfolio, onboard new staff faster, and eliminate operational inconsistency across buildings and teams

πŸ”‘

Furnished rental & corporate housing operators

Guests moving into furnished units have a flood of immediate, practical questions. Answer all of them before they send a single email

βœ“

Any property operation where questions are costing you time, leads, or reviews

If your team answers the same questions on repeat, if leads go cold before you respond, or if residents leave frustrated at 2am β€” SpeakSense was built for your operation

Get Started

Give your property a digital concierge β€” without the concierge

Create an AI trained on your building's knowledge so every resident, guest, and lead gets an instant, accurate answer β€” at any hour, without any extra overhead.

Start free β†’ no credit card required See it in action